play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 3707532343
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. This eliminates the need for a password or email login, making it easier to access the app.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. If you still don't receive the OTP after clicking "send" and waiting, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active number. If your number has changed, send your updated right KYC (Know Your Customer) details via email to the customer support system for assistance with account transfer. This will facilitate a smooth account shifting process.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This update should allow you to log in and start playing the app without any problems.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. However, you can only withdraw money earned from gaming activities, not the bonus amount collected. Your withdrawals will be based on the earnings from gaming sessions.
Q2: Is it necessary to do KYC for withdrawal?
You must complete and submit all required KYC details in the app, which includes saving your Aadhaar card, UPI information, and bank details. This will ensure a smooth and secure process. Failure to do so may delay or prevent further progress.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically enable a process that can be completed in 30 minutes to 3 hours. However, occasional payment delays can cause the process to take up to 24 hours. This delay in payment processing is an exception to the otherwise streamlined experience.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned can only be used for gaming purposes and cannot be withdrawn by anyone else. It can be withdrawn once it's converted into real money through gameplay. This means the funds earned from playing games with the bonus can be withdrawn as usual.
Q5: Withdraw failed, money did not come, what should I do?
To resolve this issue, check your transaction history in the settings. If your withdrawal request fails, rest assured that the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for further assistance.
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